Return and Refund Policy
Return Eligibility
We want you to be completely satisfied with your purchase. If you are not fully satisfied, you may request a return within 7 days of receiving your order, subject to the following conditions:
- The product must be unused, undamaged, and in its original condition.
- All original packaging, accessories, manuals, and hardware must be included.
- The product must not show signs of assembly, misuse, or wear.
- A valid proof of purchase or order number is required.
Non-Returnable Items
Returns will not be accepted for:
- Products damaged due to improper use, negligence, or customer mishandling.
- Products that have been assembled, modified, or altered.
- Clearance, promotional, or final sale items (unless the product is defective).
- Products with missing parts or damaged packaging caused after delivery.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact our customer support within 48 hours of delivery. Kindly provide your order number along with clear photos or videos of the issue. Once verified, we will arrange a replacement, repair, or full refund at no additional cost.
Refund Process
After we receive and inspect the returned item, we will notify you of the approval status of your refund.
If approved:
- Refunds will be processed using the original payment method whenever possible.
- Processing time is typically 5–10 business days, depending on your payment provider or bank.
- Shipping charges are non-refundable unless the return is due to our error or a defective product.
Return Shipping
- If the return is due to a change of mind, the customer is responsible for return shipping costs.
- If the return is the result of our mistake or a defective product, we will cover all return shipping expenses.
Order Cancellation
Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and must follow the standard return process.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact our customer support team. We are committed to providing a smooth and hassle-free shopping experience.