Warranty Policy

We stand behind the quality of our products and are committed to providing reliable after-sales support.

3-Year Limited Warranty

All eligible office chairs are covered by a 3-year limited warranty from the date of purchase against manufacturing defects on the following components only:

• Chair Base
• Wheels (Casters)
• Gas Lift
• Mechanism (Tilt & Height Adjustment System)

If any of the above components fail due to a manufacturing defect during the warranty period, we will repair or replace the defective part at our discretion.

Warranty Exclusions

This warranty does not cover the following:

• Plastic body, frame, or outer shell
• Fabric, mesh, leather, upholstery, or seat covers
• Armrests, armrest pads, headrests, and footrests
• Foam, cushions, or padding
• Cosmetic damage such as scratches, dents, fading, stains, or discoloration
• Damage caused by misuse, abuse, improper assembly, accidents, unauthorized modifications, or normal wear and tear

How to Claim Warranty

To request warranty service, please contact our customer support with:

• Your order number or proof of purchase
• A description of the issue
• Clear photos or videos showing the defect

Our team will inspect the claim and, if approved, provide a repair or replacement for the defective warranty-covered component.

Important Notes

• The warranty is valid only for the original purchaser and is non-transferable.
• The warranty covers manufacturing defects only and does not include damage caused by improper use or external factors.
• Any repair or replacement provided under this warranty does not extend the original warranty period.
• Shipping or service charges may apply for warranty claims unless otherwise stated.

We are committed to ensuring your satisfaction and providing dependable support throughout your ownership experience.